Shipping and Returns

Shipping & Return Policy

Last Updated: August 26, 2026

Thank you for shopping with Ash Rae Books LLC. We want your order to arrive safely and exactly as expected. Please review the following policies before placing your order.

Shipping

Orders are processed and shipped as promptly as possible. Processing times may vary depending on product availability, order volume, preorders, signed editions, and personalized items.

Estimated delivery dates are estimates only and are not guaranteed.

Once an order has been transferred to the shipping carrier, delivery times may be affected by circumstances outside the control of Ash Rae Books LLC.

Preorders

Items purchased as preorders will not ship until they become available for fulfillment.

Any estimated release or shipping date provided with a preorder is subject to change.

If your order contains both preorder and in-stock merchandise, the entire order may be held until all items are available for shipment unless otherwise stated at checkout.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your information carefully before submitting your order.

If you notice an error in your shipping address, contact Ash Rae Books LLC as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

Ash Rae Books LLC is not responsible for orders delivered to an incorrect address supplied by the customer.

Lost, Delayed, or Missing Packages

Once an order has been accepted by the shipping carrier, Ash Rae Books LLC cannot guarantee the carrier's delivery timeline.

If tracking shows that your package is delayed, please allow additional time for the carrier to complete delivery.

If your package appears to be lost, please contact us so we can help review the situation and determine what options may be available.

Packages marked as delivered by the carrier are generally considered delivered. However, if you believe there has been a delivery issue, please contact us promptly.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the incorrect item, please contact Ash Rae Books LLC within 7 days of delivery.

Please include:

Your name
Order number
A description of the issue
Clear photographs showing the damage or incorrect item

Once the issue has been reviewed, we may provide a replacement, refund, or other appropriate resolution.

Minor cosmetic variations that do not affect the readability or intended use of a book may not qualify as damage.

Returns

Due to the nature of our products, all book sales are generally final.

Returns are not accepted for buyer's remorse, accidental purchases, or changes of mind unless otherwise required by applicable law.

If Ash Rae Books LLC approves a return as an exception, the item must be returned in its original condition. Original shipping charges are nonrefundable unless the return results from an error by Ash Rae Books LLC.

Signed & Personalized Books

Signed, inscribed, or personalized books are final sale and cannot be returned or exchanged.

Please verify all personalization information carefully before submitting your order.

Ash Rae Books LLC is not responsible for spelling or personalization errors resulting from information entered incorrectly by the customer.

If Ash Rae Books LLC makes an error in the personalization, please contact us within 7 days of delivery.

Digital Products

Digital books, downloads, manuscripts, and other electronically delivered products are final sale and nonrefundable once delivered or accessed, except where otherwise required by law.

Digital products are licensed for the purchaser's personal use and may not be reproduced, redistributed, resold, uploaded, or shared without authorization.

Cancellations

If you need to cancel an order, please contact Ash Rae Books LLC as soon as possible.

We will make reasonable efforts to accommodate cancellation requests, but orders cannot be canceled once they have shipped or entered fulfillment.

Signed, personalized, or made-to-order items may become noncancelable once preparation has begun.

Refunds

When a refund is approved, it will generally be issued to the original payment method.

Processing times after a refund is issued depend on the customer's bank or payment provider.

Shipping charges are generally nonrefundable unless the refund results from an error by Ash Rae Books LLC.

Chargebacks & Payment Disputes

If you experience a problem with an order, we encourage you to contact Ash Rae Books LLC first so we have an opportunity to resolve the issue.

Nothing in this policy limits any rights you may have under applicable consumer protection or payment laws.

Policy Changes

Ash Rae Books LLC reserves the right to update this Shipping & Return Policy as our products, fulfillment methods, and business practices change.

The policy in effect at the time an order is placed will generally apply to that order.

Contact Us

For questions regarding shipping, damaged orders, returns, or refunds, please contact:

Ash Rae Books LLC
Fort Wayne, Indiana
Website: ashraebooks.com

Please include your name and order number when contacting us about an existing purchase.